The impacts of psychological contract fulfilment on affective commitment and citizenship behavior: The case of students at University of Finance – Marketing
Main Article Content
Abstract
The research was aimed at investigating the relationships of psychological contract fulfilment, affective commitment and student citizenship behavior in classroom. Data was collected from 231 students studying at Faculty of Tourism, University of Finance – Marketing. The research results highlighted that perceptions of fulfilling psychological contract will impact students’ affective commitment, which inturn affects their citizenship behaviors in terms of involvement, affiliation, and courtesy. Surprisingly, psychological contract fulfilment was found to have no direct influence on students’ citizenship behaviors.
Article Details
Keywords
Affective commitment, Citizenship behavior, Psychological contract fulfilment
References
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Bakhshi, A., Sharma, A. D., & Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management, 3(4), 78-86.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chen, C. H. V., & Kao, R. H. (2012). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social indicators research, 107(1), 149-169.
Chen, C. H. V., & Kao, R. H. (2011). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social Indicators Research, 107(1), 149-169.
Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34(3), 305-319.
Frasquet-Deltoro, M., & Lorenzo-Romero, C. (2019). Antecedents and consequences of virtual customer co-creation behaviours. Internet Research, 29(1), 218-244.
Gefen, F. B., & Somech, A. (2019). Student organizational citizenship behavior: Nature and structure among students in elementary and middle schools. Teaching and Teacher Education, 83, 110-119.
Gong, Y., Law, K. S., Chang, S., & Xin, K. R. (2009). Human resources management and firm performance: the differential role of managerial affective and continuance commitment. Journal of Applied Psychology, 94(1), 263–275.
Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of management, 31(1), 7-27.
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Henderson, D. J., Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2008). Leader--member exchange, differentiation, and psychological contract fulfillment: A multilevel examination. Journal of applied psychology, 93(6), 1208.
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological Contract and Organizational Citizenship Behavior in China: Investigating Generalizability and Instrumentality. Journal of Applied Psychology, 89(2), 311–321.
Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective commitment, and organizational citizenship behavior: A case of South Korea's public sector. Public Organization Review, 14(3), 397-417.
Kotter, J. P. (1973). The psychological contract: Managing the joining-up process. California management review, 15(3), 91-99.
Lapointe, É., Vandenberghe, C., & Boudrias, J. S. (2013). Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment: A three-wave moderated mediation model. Journal of Vocational Behavior, 83(3), 528-538.
Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., & Vinekar, V. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior, 30(3), 337-357.
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382.
Lombardi, S., Sassetti, S., & Cavaliere, V. (2019). Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management, 31(11), 4293-4312.
Lucero, M. A., & Allen, R. E. (1994). Employee benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: a conceptual analysis and integrative model. Journal of applied psychology, 89(6), 991.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247.
Myers, S. A., Goldman, Z. W., Atkinson, J., Ball, H., Carton, S. T., Tindage, M. F., & Anderson, A. O. (2016). Student civility in the college classroom: Exploring student use and effects of classroom citizenship behavior. Communication Education, 65(1), 64-82.
Organ, D.W. (1988). Organizational citizenship behavior: The goodsoldier syndrome. Lexington, MA: Lexington.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in organizational behavior, 12(1), 43-72.
Pathak, R. D., Budhwar, P. S., Singh, V., & Hannas, P. (2005). Best HRM practices and employees' psychological outcomes: a study of companies in Cyprus. South Asian Journal of Management, 12(4), 7-24.
Quratulain, S., Khan, A. K., Crawshaw, J. R., Arain, G. A., & Hameed, I. (2018). A study of employee affective organizational commitment and retention in Pakistan: The roles of psychological contract breach and norms of reciprocity. The International Journal of Human Resource Management, 29(17), 2552-2579.
Schein, E. (1980). Organizational Psychology, 3rd edn Prentice Hall. Englewood Cliffs, New Jersey.
Sturges, J., Conway, N., Guest, D., & Liefooghe, A. (2005). Managing the career deal: The psychological contract as a framework for understanding career management, organizational commitment and work behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 821-838.
Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187-206.
Vos, A.D., Buyens, D., & Schalk, R. (2003). Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24(5), 537-59.
Xie, C., Bagozzi, R. P., & Troye, S. V. (2008). Trying to prosume: toward a theory of consumers as co-creators of value. Journal of the Academy of Marketing Science, 36(1), 109-122.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational psychology, 63(1), 1-18.
Bakhshi, A., Sharma, A. D., & Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management, 3(4), 78-86.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chen, C. H. V., & Kao, R. H. (2012). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social indicators research, 107(1), 149-169.
Chen, C. H. V., & Kao, R. H. (2011). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social Indicators Research, 107(1), 149-169.
Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34(3), 305-319.
Frasquet-Deltoro, M., & Lorenzo-Romero, C. (2019). Antecedents and consequences of virtual customer co-creation behaviours. Internet Research, 29(1), 218-244.
Gefen, F. B., & Somech, A. (2019). Student organizational citizenship behavior: Nature and structure among students in elementary and middle schools. Teaching and Teacher Education, 83, 110-119.
Gong, Y., Law, K. S., Chang, S., & Xin, K. R. (2009). Human resources management and firm performance: the differential role of managerial affective and continuance commitment. Journal of Applied Psychology, 94(1), 263–275.
Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of management, 31(1), 7-27.
Guest, D. E., & Conway, N. (2002). Communicating the psychological contract: an employer perspective. Human resource management journal, 12(2), 22-38.
Henderson, D. J., Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2008). Leader--member exchange, differentiation, and psychological contract fulfillment: A multilevel examination. Journal of applied psychology, 93(6), 1208.
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological Contract and Organizational Citizenship Behavior in China: Investigating Generalizability and Instrumentality. Journal of Applied Psychology, 89(2), 311–321.
Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective commitment, and organizational citizenship behavior: A case of South Korea's public sector. Public Organization Review, 14(3), 397-417.
Kotter, J. P. (1973). The psychological contract: Managing the joining-up process. California management review, 15(3), 91-99.
Lapointe, É., Vandenberghe, C., & Boudrias, J. S. (2013). Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment: A three-wave moderated mediation model. Journal of Vocational Behavior, 83(3), 528-538.
Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., & Vinekar, V. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior, 30(3), 337-357.
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382.
Lombardi, S., Sassetti, S., & Cavaliere, V. (2019). Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management, 31(11), 4293-4312.
Lucero, M. A., & Allen, R. E. (1994). Employee benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: a conceptual analysis and integrative model. Journal of applied psychology, 89(6), 991.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247.
Myers, S. A., Goldman, Z. W., Atkinson, J., Ball, H., Carton, S. T., Tindage, M. F., & Anderson, A. O. (2016). Student civility in the college classroom: Exploring student use and effects of classroom citizenship behavior. Communication Education, 65(1), 64-82.
Organ, D.W. (1988). Organizational citizenship behavior: The goodsoldier syndrome. Lexington, MA: Lexington.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in organizational behavior, 12(1), 43-72.
Pathak, R. D., Budhwar, P. S., Singh, V., & Hannas, P. (2005). Best HRM practices and employees' psychological outcomes: a study of companies in Cyprus. South Asian Journal of Management, 12(4), 7-24.
Quratulain, S., Khan, A. K., Crawshaw, J. R., Arain, G. A., & Hameed, I. (2018). A study of employee affective organizational commitment and retention in Pakistan: The roles of psychological contract breach and norms of reciprocity. The International Journal of Human Resource Management, 29(17), 2552-2579.
Schein, E. (1980). Organizational Psychology, 3rd edn Prentice Hall. Englewood Cliffs, New Jersey.
Sturges, J., Conway, N., Guest, D., & Liefooghe, A. (2005). Managing the career deal: The psychological contract as a framework for understanding career management, organizational commitment and work behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 821-838.
Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187-206.
Vos, A.D., Buyens, D., & Schalk, R. (2003). Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24(5), 537-59.
Xie, C., Bagozzi, R. P., & Troye, S. V. (2008). Trying to prosume: toward a theory of consumers as co-creators of value. Journal of the Academy of Marketing Science, 36(1), 109-122.