Impacts of job demand and resources with work engagement and creativity of bankers in HCM City
Main Article Content
Abstract
The competition of banks in Vietnam is increasing and a specific point is that the rate of bank staffs who want to quit is very high. How to make employees to engage with work and to be creative more in work is a topic that attracts the interest of both researchers and managers. This study aims to analyze impacts of job demands – resources, personal resources and coworker support on work engagement and creativity of banking staff in HCM city. The mix research method is used to build the research model and to verify hypotheses with data of 299 banking staff. The results of research pointed out that proposed antecedents in model have influences on work engagement and creativity of employees. Co-worker support is important factor that influences the employees’ work engagement and this factor affects strongly the creative behavior of employees.
Article Details
Keywords
Job demands - resources, Personal resources, Coworker support, Work engagement, Creativity
References
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Amabile, Teresa M. (1997). Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do. California Management Review, 40(1), 39–58. https://doi.org/10.2307/41165921
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, 36(3), 421–458. https://doi.org/10.2307/2393203
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. The Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284. https://doi.org/10.1037/0022-0663.99.2.274
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chaudhary, R., & Akhouri, A. (2018). Linking corporate social responsibility attributions and creativity: Modeling work engagement as a mediator. Journal of Cleaner Production, 190, 809–821. https://doi.org/https://doi.org/10.1016/j.jclepro.2018.04.187
Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89–136. https://doi.org/10.1111/j.1744-6570.2010.01203.x
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Publishers.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Dai, Y.-D., Zhuang, W.-L., Huan, T.-C. (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement. Tourism Management, 70, 69–77. https://doi.org/https://doi.org/10.1016/j.tourman.2018.07.014
Demerouti, E., & Cropanzano, R. (2010). From thought to action : employee work engagement and job performance. In Bakker, A.B. and Leiter, M.P (Eds), Work engagement : a handbook of essential theory and research (pp. 147–163). Hove: Psychology Press.
Demerouti, Evangelia, & Bakker, A. B. (2011). The Job Demands–Resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 1-9. https://doi.org/10.4102/sajip.v37i2.974
Demerouti, Evangelia, Bakker, A. B., & Gevers, J. M. P. (2015). Job crafting and extra-role behavior: The role of work engagement and flourishing. Journal of Vocational Behavior, 91, 87–96. https://doi.org/https://doi.org/10.1016/j.jvb.2015.09.001
Demerouti, Evangelia, Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Emerson, R. M. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31–41. https://doi.org/10.2307/2089716
Hair, J.F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, Joseph F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Pearson.
Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495–513. https://doi.org/https://doi.org/10.1016/j.jsp.2005.11.001
Homans, G. C. (1958). Social Behavior as Exchange. American Journal of Sociology, 63(6), 597–606. https://doi.org/10.1086/222355
Hồ Văn Nên & Nguyễn Minh Tiến (2018). Mối quan hệ giữa các yếu tố tài chính với sự gắn kết trong công việc của nhân viên tại các ngân hàng TMCP tại thành phố Cần Thơ. Tạp Chí Nghiên Cứu Khoa Học và Phát Triển Kinh Tế Trường Đại Học Tây Đô, 4, 31–45.
Jones, M. C., Wells, M., Gao, C., Cassidy, B., & Davie, J. (2013). Work stress and well-being in oncology settings: a multidisciplinary study of health care professionals. Psycho-Oncology, 22(1), 46–53. https://doi.org/10.1002/pon.2055
Kanten, S., & Sadullah, O. (2012). An Empirical Research on Relationship Quality of Work Life and Work Engagement. Procedia - Social and Behavioral Sciences, 62, 360–366. https://doi.org/https://doi.org/10.1016/j.sbspro.2012.09.057
Karasek, R., & Theorell, T. (1990). Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. Basic Books.
Karatepe, O. M. (2013). Perceptions of organizational politics and hotel employee outcomes. International Journal of Contemporary Hospitality Management, 25(1), 82–104. https://doi.org/10.1108/09596111311290237
Karatepe, O. M., & Oluglade, O. A. (2016). The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria. International Journal of Contemporary Hospitality Management, 28(10), 2350–2371. https://doi.org/10.1108/IJCHM-03-2015-0145
Lê Cát Vi (2018). Ảnh hưởng của vốn tâm lý, tính cách cá nhân đến sự gắn kết công việc của nhân viên ngân hàng tại Việt Nam. Tạp chí Kinh Tế và Dự Báo, 30(2), 58–61.
Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. In Bakker, A.B. & Leiter, M.P. (Eds), Work engagement: A handbook of essential theory and research. (pp. 1–9). Hove: Psychology Press.
Leung, T. Y., & Lin, P. (2018). Exogenous factors of the creative process and performance in the culinary profession. International Journal of Hospitality Management, 69, 56–64. https://doi.org/10.1016/j.ijhm.2017.10.007
Lu, L. (2016). Work engagement, job satisfaction, and turnover intentions. International Journal of Contemporary Hospitality Management, 28(4), 737–761. https://doi.org/10.1108/IJCHM-07-2014-0360
Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology: Perspectives on Science and Practice, 1(1), 3–30. https://doi.org/10.1111/j.1754-9434.2007.0002.x
Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70(1), 149–171. https://doi.org/https://doi.org/10.1016/j.jvb.2006.09.002
Medland, J., Howard-Ruben, J., & Whitaker, E. (2004). Fostering psychosocial wellness in oncology nurses: addressing burnout and social support in the workplace. Oncology Nursing Forum, 31(1), 47–54. https://doi.org/10.1188/04.ONF.47-54
Muthusamy, S. K., & White, M. A. (2005). Learning and Knowledge Transfer in Strategic Alliances: A Social Exchange View. Organization Studies, 26(3), 415–441. https://doi.org/10.1177/0170840605050874
Phạm Mai Ngân, Nguyễn Thị Huyền Trang, Nguyễn Thị Kim Oanh (2019). Phát triển nhân lực ngành ngân hàng trước yêu cầu kỷ nguyên số. Tạp chí Ngân hàng, 18(9), 36-42.
Öge, E., Çetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66(February 2017), 25–35. https://doi.org/10.1016/j.jairtraman.2017.10.003
Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 21, 134–138. https://doi.org/https://doi.org/10.1016/j.ejon.2015.09.003
Rothmann, S., & Joubert, J. (2007). Job demands, job resources, burnout and work engagement of managers at a platinum mine in the North West Province. South African Journal of Business Management, 38(3). https://doi.org/10.4102/sajbm.v38i3.588
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227. https://doi.org/10.1037/0021-9010.90.6.1217
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3(1), 71–92. https://doi.org/10.1023/A:1015630930326
Shahpouri, S., Namdari, K., & Abedi, A. (2016). Mediating role of work engagement in the relationship between job resources and personal resources with turnover intention among female nurses. Applied Nursing Research, 30, 216–221. https://doi.org/https://doi.org/10.1016/j.apnr.2015.10.008
Strömgren, M., Eriksson, A., Bergman, D., & Dellve, L. (2016). Social capital among healthcare professionals: A prospective study of its importance for job satisfaction, work engagement and engagement in clinical improvements. International Journal of Nursing Studies, 53, 116–125. https://doi.org/10.1016/j.ijnurstu.2015.07.012
Turner, J., Kelly, B., & Girgis, A. (2011). Supporting oncology health professionals: a review. Psycho-Oncologie, 5(2), 77–82. https://doi.org/10.1007/s11839-011-0320-8
Việt Lê. (2019). TP Hồ Chí Minh giữ vững vị trí là trung tâm kinh tế lớn nhất cả nước. Báo Điện Tử Đảng Cộng Sản Việt Nam. https://dangcongsan.vn/thoi-su/tp-ho-chi-minh-giu-vung-vi-tri-la-trung-tam-kinh-te-lon-nhat-ca-nuoc-527828.html
Xanthopoulou, D., Demerouti, E., & Schaufeli, W. (2009). Reciprocal Relationships between Job Resources, Personal Resources, and Work Engagement. Journal of Vocational Behavior, 74, 235–244. https://doi.org/10.1016/j.jvb.2008.11.003
Zhou, J., & George, J. M. (2001). When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice. Academy of Management Journal, 44(4), 682–696. https://doi.org/10.5465/3069410
Zhou, J., & Shalley, C. E. (2008). Handbook of organizational creativity. New York : Lawrence Erlbaum Associates. http://lib.ugent.be/catalog/rug01:001279132.
Amabile, T.M. (1988). A Model of Creativity and Innovation in Organizations. In Staw, B. M. & Cummings, L.L. (Eds.), Research in Organizational Behavior, vol.10: 123–167. London: JAI.
Amabile, Teresa M. (1997). Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do. California Management Review, 40(1), 39–58. https://doi.org/10.2307/41165921
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, 36(3), 421–458. https://doi.org/10.2307/2393203
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. The Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284. https://doi.org/10.1037/0022-0663.99.2.274
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chaudhary, R., & Akhouri, A. (2018). Linking corporate social responsibility attributions and creativity: Modeling work engagement as a mediator. Journal of Cleaner Production, 190, 809–821. https://doi.org/https://doi.org/10.1016/j.jclepro.2018.04.187
Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89–136. https://doi.org/10.1111/j.1744-6570.2010.01203.x
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Publishers.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Dai, Y.-D., Zhuang, W.-L., Huan, T.-C. (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement. Tourism Management, 70, 69–77. https://doi.org/https://doi.org/10.1016/j.tourman.2018.07.014
Demerouti, E., & Cropanzano, R. (2010). From thought to action : employee work engagement and job performance. In Bakker, A.B. and Leiter, M.P (Eds), Work engagement : a handbook of essential theory and research (pp. 147–163). Hove: Psychology Press.
Demerouti, Evangelia, & Bakker, A. B. (2011). The Job Demands–Resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 1-9. https://doi.org/10.4102/sajip.v37i2.974
Demerouti, Evangelia, Bakker, A. B., & Gevers, J. M. P. (2015). Job crafting and extra-role behavior: The role of work engagement and flourishing. Journal of Vocational Behavior, 91, 87–96. https://doi.org/https://doi.org/10.1016/j.jvb.2015.09.001
Demerouti, Evangelia, Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Emerson, R. M. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31–41. https://doi.org/10.2307/2089716
Hair, J.F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, Joseph F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis (7th ed.). Pearson.
Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495–513. https://doi.org/https://doi.org/10.1016/j.jsp.2005.11.001
Homans, G. C. (1958). Social Behavior as Exchange. American Journal of Sociology, 63(6), 597–606. https://doi.org/10.1086/222355
Hồ Văn Nên & Nguyễn Minh Tiến (2018). Mối quan hệ giữa các yếu tố tài chính với sự gắn kết trong công việc của nhân viên tại các ngân hàng TMCP tại thành phố Cần Thơ. Tạp Chí Nghiên Cứu Khoa Học và Phát Triển Kinh Tế Trường Đại Học Tây Đô, 4, 31–45.
Jones, M. C., Wells, M., Gao, C., Cassidy, B., & Davie, J. (2013). Work stress and well-being in oncology settings: a multidisciplinary study of health care professionals. Psycho-Oncology, 22(1), 46–53. https://doi.org/10.1002/pon.2055
Kanten, S., & Sadullah, O. (2012). An Empirical Research on Relationship Quality of Work Life and Work Engagement. Procedia - Social and Behavioral Sciences, 62, 360–366. https://doi.org/https://doi.org/10.1016/j.sbspro.2012.09.057
Karasek, R., & Theorell, T. (1990). Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. Basic Books.
Karatepe, O. M. (2013). Perceptions of organizational politics and hotel employee outcomes. International Journal of Contemporary Hospitality Management, 25(1), 82–104. https://doi.org/10.1108/09596111311290237
Karatepe, O. M., & Oluglade, O. A. (2016). The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria. International Journal of Contemporary Hospitality Management, 28(10), 2350–2371. https://doi.org/10.1108/IJCHM-03-2015-0145
Lê Cát Vi (2018). Ảnh hưởng của vốn tâm lý, tính cách cá nhân đến sự gắn kết công việc của nhân viên ngân hàng tại Việt Nam. Tạp chí Kinh Tế và Dự Báo, 30(2), 58–61.
Leiter, M. P., & Bakker, A. B. (2010). Work engagement: Introduction. In Bakker, A.B. & Leiter, M.P. (Eds), Work engagement: A handbook of essential theory and research. (pp. 1–9). Hove: Psychology Press.
Leung, T. Y., & Lin, P. (2018). Exogenous factors of the creative process and performance in the culinary profession. International Journal of Hospitality Management, 69, 56–64. https://doi.org/10.1016/j.ijhm.2017.10.007
Lu, L. (2016). Work engagement, job satisfaction, and turnover intentions. International Journal of Contemporary Hospitality Management, 28(4), 737–761. https://doi.org/10.1108/IJCHM-07-2014-0360
Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology: Perspectives on Science and Practice, 1(1), 3–30. https://doi.org/10.1111/j.1754-9434.2007.0002.x
Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70(1), 149–171. https://doi.org/https://doi.org/10.1016/j.jvb.2006.09.002
Medland, J., Howard-Ruben, J., & Whitaker, E. (2004). Fostering psychosocial wellness in oncology nurses: addressing burnout and social support in the workplace. Oncology Nursing Forum, 31(1), 47–54. https://doi.org/10.1188/04.ONF.47-54
Muthusamy, S. K., & White, M. A. (2005). Learning and Knowledge Transfer in Strategic Alliances: A Social Exchange View. Organization Studies, 26(3), 415–441. https://doi.org/10.1177/0170840605050874
Phạm Mai Ngân, Nguyễn Thị Huyền Trang, Nguyễn Thị Kim Oanh (2019). Phát triển nhân lực ngành ngân hàng trước yêu cầu kỷ nguyên số. Tạp chí Ngân hàng, 18(9), 36-42.
Öge, E., Çetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66(February 2017), 25–35. https://doi.org/10.1016/j.jairtraman.2017.10.003
Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 21, 134–138. https://doi.org/https://doi.org/10.1016/j.ejon.2015.09.003
Rothmann, S., & Joubert, J. (2007). Job demands, job resources, burnout and work engagement of managers at a platinum mine in the North West Province. South African Journal of Business Management, 38(3). https://doi.org/10.4102/sajbm.v38i3.588
Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227. https://doi.org/10.1037/0021-9010.90.6.1217
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3(1), 71–92. https://doi.org/10.1023/A:1015630930326
Shahpouri, S., Namdari, K., & Abedi, A. (2016). Mediating role of work engagement in the relationship between job resources and personal resources with turnover intention among female nurses. Applied Nursing Research, 30, 216–221. https://doi.org/https://doi.org/10.1016/j.apnr.2015.10.008
Strömgren, M., Eriksson, A., Bergman, D., & Dellve, L. (2016). Social capital among healthcare professionals: A prospective study of its importance for job satisfaction, work engagement and engagement in clinical improvements. International Journal of Nursing Studies, 53, 116–125. https://doi.org/10.1016/j.ijnurstu.2015.07.012
Turner, J., Kelly, B., & Girgis, A. (2011). Supporting oncology health professionals: a review. Psycho-Oncologie, 5(2), 77–82. https://doi.org/10.1007/s11839-011-0320-8
Việt Lê. (2019). TP Hồ Chí Minh giữ vững vị trí là trung tâm kinh tế lớn nhất cả nước. Báo Điện Tử Đảng Cộng Sản Việt Nam. https://dangcongsan.vn/thoi-su/tp-ho-chi-minh-giu-vung-vi-tri-la-trung-tam-kinh-te-lon-nhat-ca-nuoc-527828.html
Xanthopoulou, D., Demerouti, E., & Schaufeli, W. (2009). Reciprocal Relationships between Job Resources, Personal Resources, and Work Engagement. Journal of Vocational Behavior, 74, 235–244. https://doi.org/10.1016/j.jvb.2008.11.003
Zhou, J., & George, J. M. (2001). When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice. Academy of Management Journal, 44(4), 682–696. https://doi.org/10.5465/3069410
Zhou, J., & Shalley, C. E. (2008). Handbook of organizational creativity. New York : Lawrence Erlbaum Associates. http://lib.ugent.be/catalog/rug01:001279132.