The influence of perceived risks to online purchasing decision of people in Hochiminh City

Xuân Hiệp Nguyễn, Minh Đạt Khưu1
1 Khoa Thương mại, Trường ĐH Tài chính - Marketing

Main Article Content

Abstract

This study measures the influence of perceived risks to online purchasing decision of people in Hochiminh city (HCMC). The suggested research model is based on the studies of Yan và Dai (2009), Bhatnagar and Ghose (2004), McCorkle (1990) and tested by double regression analysis method. The data are surveyed with 358 people who have frequently purchased online in HCMC. The result of the research has identified the elements of perceived risks impacting on online purchasing decision of poeple in HCMC and they are ranked in descending order in terms of the importance: (1) product perceived risk; (2) perceived risk of fraud from retailers; (3) financial perceived risk; (4) privacy and security perceived risk.

Article Details

References

Ahn, J., Park, J., & Lee, D. (2001). Risk-Focused e-Commerce Adoption Model: A Cross-Country Study.
Journal of Global Information Management, 7(2), 6-30.
Axle, E. (2006). Intangibility and Perceived Risk in Online Environments. Journal of Marketing Management,
22(5/6), pp.553-572.
Bhatnagar, A. and Ghose, S. (2004). Segmenting Consumers Based on The Benefits and Risks Shopping.
Journal of Business Research, 57, pp.1352-1360.
Bauer, R. A. (1960). Consumer behavior as risk taking. In R. S. H. (Ed.) (Ed.), Dynamic marketing for a
changing world (pp. 389-398), Chicago: American Marketing Association.
Cimigo (2016). Báo cáo Netcitizens Việt Nam về tình hình sử dụng và tốc độ phát triển Internet tại Việt nam,
http://cimigo.vn (truy cập ngày 12/12/2017)
Cục Thương mại điện tử và Công nghệ thông tin (2017). Báo cáo chỉ số thương mại điện tử VN 2017, NXB
Lao Động - Xã hội, Hà Nội.
Dowling, G., R. Staelin, R. (1994). A Model of Perceived Risk and Intended Risk- Handling Activity.
Journal of Consumer Research (21), 119-134.
Garner, Sarah J. (1986). Perceived Risk and Information Sources in Services Purchasing. The Mid-Atlantic
Journal of Business, 24(2), 49-58.
Garbarino, E. and Strahilevitz, M. (2004). Gender Differences in the Perceived Risk of Buying Ouline and
The Effects of Receiving a Site Recommendation. Journal of Business Research, 57, pp.768-775.
Greatorex, M., Mitchell, V.W. (1993). Developing the perceived risk concept: emerging issues in marketing
in Davies, M. (Eds). Proceedings of the Marketing Education Group Conference, Loughborough, pp.
405-15.
Horton, R. L. (1984). The Structure of perceived Risk: Some Further Progress. Academy Marketing Science,
4(4), pp.694-716.
Kim, M., Sharron J. Lennon. (2000). Television Shopping for Apparel in the United States: Effects of
Perceived Amount of Information on Perceived Risks and Purchase Intentions. Family and Consumer
Sciences Research Journal, (28), March, No. 3, pp.301-330.
Kotler, P. (2007). Principles of Marketing, 12ed. Upper Saddle River, Prentice-Hall.
McCorkle, D. E. (1990). The Role of Perceived Risk in Mail Order Cataloge Shopping. Journal of Direct
Marketing, 4, pp.26-35.
Roselius, Ted (1971). Consumer Rankings of Risk Reduction Methods. Journal of Marketing, (35), pp. 56-
61. (eds.), College Park, MD: Association for Consumer Research, pp. 382393.
Schiffman, L. G., Kanuk, L. L. (2000). Consumer behavior. (7th Ed.), Upper Saddle River, NJ: PrenticeHall.
Stone, R.N., Winter, F.W. (1987). Risk: Is I still uncertainty times consequences? In Belk, R.W. et al. (Eds),
Proceedings of the American Marketing Association.
Bùi Thanh Tráng (2013). Nhận thức rủi ro tác động đến ý định mua sắm trực tuyến của khách hàng. Tạp chí
Phát triển kinh tế, số 278, 26-38.
Yan, X. and Dai, S. (2009). Consumer’s Online Shopping Influence Factors and Decision Marketing Model,
AMCIS Proceedings, pp.360.
Yeung, R. M. W. and Morris, J. (2001). Food Safety Risk: Consumer Perception and Purchase Behaviour.
British Food Journal, 103 (3), 170 86. (www.Euromonitor.com Report Summary, 2003).