Ảnh hưởng của việc thực thi thỏa thuận tâm lý đến sự gắn kết tình cảm và hành vi công dân: Trường hợp sinh viên Trường Đại học Tài chính - Marketing
Nội dung chính của bài viết
Tóm tắt
Nghiên cứu được thực hiện nhằm kiểm định mối quan hệ giữa cảm nhận về thực thi thỏa thuận tâm lý (psychological contract fulfilment), sự gắn kết tình cảm (affective commitment) và hành vi công dân của sinh viên (student citizenship behavior) của 231 sinh viên Khoa Du lịch, Trường Đại học Tài chính – Marketing. Kết quả nghiên cứu cho thấy, sinh viên sẽ gắn kết nhiều hơn với tổ chức khi cảm nhận rằng tổ chức (trường học) thực hiện những cam kết của mình với họ, sự gắn kết này cũng có tác động tích cực đến hành vi công dân của sinh viên (hành vi tham gia; hành vi liên kết; và hành vi lịch thiệp, chu đáo). Tuy nhiên, cảm nhận về việc thực thi thỏa thuận tâm lý lại không ảnh hưởng trực tiếp đến hành vi công dân trong lớp học của sinh viên.
Chi tiết bài viết
Từ khóa
Hành vi công dân, Sự gắn kết tình cảm, Thực thi thỏa thuận tâm lý
Tài liệu tham khảo
Aggarwal, U., & Bhargava, S. (2009). Reviewing the relationship between human resource practices and psychological contract and their impact on employee attitude and behaviours. Journal of European Industrial Training, 33( 1), 4-31.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational psychology, 63(1), 1-18.
Bakhshi, A., Sharma, A. D., & Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management, 3(4), 78-86.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chen, C. H. V., & Kao, R. H. (2012). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social indicators research, 107(1), 149-169.
Chen, C. H. V., & Kao, R. H. (2011). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social Indicators Research, 107(1), 149-169.
Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34(3), 305-319.
Frasquet-Deltoro, M., & Lorenzo-Romero, C. (2019). Antecedents and consequences of virtual customer co-creation behaviours. Internet Research, 29(1), 218-244.
Gefen, F. B., & Somech, A. (2019). Student organizational citizenship behavior: Nature and structure among students in elementary and middle schools. Teaching and Teacher Education, 83, 110-119.
Gong, Y., Law, K. S., Chang, S., & Xin, K. R. (2009). Human resources management and firm performance: the differential role of managerial affective and continuance commitment. Journal of Applied Psychology, 94(1), 263–275.
Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of management, 31(1), 7-27.
Guest, D. E., & Conway, N. (2002). Communicating the psychological contract: an employer perspective. Human resource management journal, 12(2), 22-38.
Henderson, D. J., Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2008). Leader--member exchange, differentiation, and psychological contract fulfillment: A multilevel examination. Journal of applied psychology, 93(6), 1208.
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological Contract and Organizational Citizenship Behavior in China: Investigating Generalizability and Instrumentality. Journal of Applied Psychology, 89(2), 311–321.
Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective commitment, and organizational citizenship behavior: A case of South Korea's public sector. Public Organization Review, 14(3), 397-417.
Kotter, J. P. (1973). The psychological contract: Managing the joining-up process. California management review, 15(3), 91-99.
Lapointe, É., Vandenberghe, C., & Boudrias, J. S. (2013). Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment: A three-wave moderated mediation model. Journal of Vocational Behavior, 83(3), 528-538.
Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., & Vinekar, V. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior, 30(3), 337-357.
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382.
Lombardi, S., Sassetti, S., & Cavaliere, V. (2019). Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management, 31(11), 4293-4312.
Lucero, M. A., & Allen, R. E. (1994). Employee benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: a conceptual analysis and integrative model. Journal of applied psychology, 89(6), 991.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247.
Myers, S. A., Goldman, Z. W., Atkinson, J., Ball, H., Carton, S. T., Tindage, M. F., & Anderson, A. O. (2016). Student civility in the college classroom: Exploring student use and effects of classroom citizenship behavior. Communication Education, 65(1), 64-82.
Organ, D.W. (1988). Organizational citizenship behavior: The goodsoldier syndrome. Lexington, MA: Lexington.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in organizational behavior, 12(1), 43-72.
Pathak, R. D., Budhwar, P. S., Singh, V., & Hannas, P. (2005). Best HRM practices and employees' psychological outcomes: a study of companies in Cyprus. South Asian Journal of Management, 12(4), 7-24.
Quratulain, S., Khan, A. K., Crawshaw, J. R., Arain, G. A., & Hameed, I. (2018). A study of employee affective organizational commitment and retention in Pakistan: The roles of psychological contract breach and norms of reciprocity. The International Journal of Human Resource Management, 29(17), 2552-2579.
Schein, E. (1980). Organizational Psychology, 3rd edn Prentice Hall. Englewood Cliffs, New Jersey.
Sturges, J., Conway, N., Guest, D., & Liefooghe, A. (2005). Managing the career deal: The psychological contract as a framework for understanding career management, organizational commitment and work behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 821-838.
Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187-206.
Vos, A.D., Buyens, D., & Schalk, R. (2003). Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24(5), 537-59.
Xie, C., Bagozzi, R. P., & Troye, S. V. (2008). Trying to prosume: toward a theory of consumers as co-creators of value. Journal of the Academy of Marketing Science, 36(1), 109-122.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational psychology, 63(1), 1-18.
Bakhshi, A., Sharma, A. D., & Kumar, K. (2011). Organizational commitment as predictor of organizational citizenship behavior. European Journal of Business and Management, 3(4), 78-86.
Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.
Chen, C. H. V., & Kao, R. H. (2012). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social indicators research, 107(1), 149-169.
Chen, C. H. V., & Kao, R. H. (2011). Work values and service-oriented organizational citizenship behaviors: The mediation of psychological contract and professional commitment: A case of students in Taiwan Police College. Social Indicators Research, 107(1), 149-169.
Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34(3), 305-319.
Frasquet-Deltoro, M., & Lorenzo-Romero, C. (2019). Antecedents and consequences of virtual customer co-creation behaviours. Internet Research, 29(1), 218-244.
Gefen, F. B., & Somech, A. (2019). Student organizational citizenship behavior: Nature and structure among students in elementary and middle schools. Teaching and Teacher Education, 83, 110-119.
Gong, Y., Law, K. S., Chang, S., & Xin, K. R. (2009). Human resources management and firm performance: the differential role of managerial affective and continuance commitment. Journal of Applied Psychology, 94(1), 263–275.
Groth, M. (2005). Customers as good soldiers: Examining citizenship behaviors in internet service deliveries. Journal of management, 31(1), 7-27.
Guest, D. E., & Conway, N. (2002). Communicating the psychological contract: an employer perspective. Human resource management journal, 12(2), 22-38.
Henderson, D. J., Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2008). Leader--member exchange, differentiation, and psychological contract fulfillment: A multilevel examination. Journal of applied psychology, 93(6), 1208.
Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological Contract and Organizational Citizenship Behavior in China: Investigating Generalizability and Instrumentality. Journal of Applied Psychology, 89(2), 311–321.
Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective commitment, and organizational citizenship behavior: A case of South Korea's public sector. Public Organization Review, 14(3), 397-417.
Kotter, J. P. (1973). The psychological contract: Managing the joining-up process. California management review, 15(3), 91-99.
Lapointe, É., Vandenberghe, C., & Boudrias, J. S. (2013). Psychological contract breach, affective commitment to organization and supervisor, and newcomer adjustment: A three-wave moderated mediation model. Journal of Vocational Behavior, 83(3), 528-538.
Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., & Vinekar, V. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior, 30(3), 337-357.
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science & Coaching, 13(3), 373-382.
Lombardi, S., Sassetti, S., & Cavaliere, V. (2019). Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management, 31(11), 4293-4312.
Lucero, M. A., & Allen, R. E. (1994). Employee benefits: A growing source of psychological contract violations. Human Resource Management, 33(3), 425-446.
Meyer, J. P., Becker, T. E., & Vandenberghe, C. (2004). Employee commitment and motivation: a conceptual analysis and integrative model. Journal of applied psychology, 89(6), 991.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of vocational behavior, 14(2), 224-247.
Myers, S. A., Goldman, Z. W., Atkinson, J., Ball, H., Carton, S. T., Tindage, M. F., & Anderson, A. O. (2016). Student civility in the college classroom: Exploring student use and effects of classroom citizenship behavior. Communication Education, 65(1), 64-82.
Organ, D.W. (1988). Organizational citizenship behavior: The goodsoldier syndrome. Lexington, MA: Lexington.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in organizational behavior, 12(1), 43-72.
Pathak, R. D., Budhwar, P. S., Singh, V., & Hannas, P. (2005). Best HRM practices and employees' psychological outcomes: a study of companies in Cyprus. South Asian Journal of Management, 12(4), 7-24.
Quratulain, S., Khan, A. K., Crawshaw, J. R., Arain, G. A., & Hameed, I. (2018). A study of employee affective organizational commitment and retention in Pakistan: The roles of psychological contract breach and norms of reciprocity. The International Journal of Human Resource Management, 29(17), 2552-2579.
Schein, E. (1980). Organizational Psychology, 3rd edn Prentice Hall. Englewood Cliffs, New Jersey.
Sturges, J., Conway, N., Guest, D., & Liefooghe, A. (2005). Managing the career deal: The psychological contract as a framework for understanding career management, organizational commitment and work behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 821-838.
Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187-206.
Vos, A.D., Buyens, D., & Schalk, R. (2003). Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24(5), 537-59.
Xie, C., Bagozzi, R. P., & Troye, S. V. (2008). Trying to prosume: toward a theory of consumers as co-creators of value. Journal of the Academy of Marketing Science, 36(1), 109-122.