Impacts of coaching, empowerment, and social capital from managers on employees’ commitment to the organization: Moderating effect of co-workers’ supports
Nội dung chính của bài viết
Tóm tắt
The commitment of employees with organization is a critical issue for any managers. This study is conducted to verify the impacts of leaders on employees’ commitment, especially three factors: coaching; empowerment; social capital. Furthermore, the moderating effect of co-worker supports is also examined. The mixed research method which included qualitative method and quantitative method is used. The primary data of 196 respondents who work in banks in Ho Chi Minh city as middle managers was analyzed with PLS-SEM method through the software SmartPLS. All three hypotheses about the impacts of independent variables on employees’ commitment are accepted, but three hypotheses about the moderating effect of “co-workers’ support” are rejected. In theory, the research results consolidated the prediction of social exchange theory that when employees received more favor from managers, they will engage more with the organization. In practice, the concerns and sharing of leaders with employees is a good tool to increase employees' commitment to the organization
Chi tiết bài viết
Từ khóa
Coaching, Co-workers’ supports, Empowerment, Employees’ commitment, Social capital
Tài liệu tham khảo
Adler, P. S., & Kwon, S.-W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17–40.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, 36(3), 421–458. https://doi.org/10.2307/2393203
Bartlett, C. A., & Ghoshal, S. (1997). The myth of the generic manager: new personal competencies for new management roles. California Management Review, 40(1), 92–116.
Berg, M. E., & Karlsen, J. T. (2012). An evaluation of management training and coaching. Journal of Workplace Learning, 24(3), 177–199.
Clutterbuck, D. (2009). Coaching and mentoring in support of management development. In The SAGE Handbook of Management Learning, Education and Development. Thousand Oaks, CA.
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Publishers.
Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95–S120.
Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: a meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199.
Cox, E., Bachkirova, T., & Clutterbuck, D. (2014). Theoretical Traditions and Coaching Genres: Mapping the Territory. Advances in Developing Human Resources, 16, 139–160. https://doi.org/10.1177/1523422313520194
Dess, G., & Shaw, J. (2001). Voluntary Turnover, Social Capital, and Organizational Performance. The Academy of Management Review, 26, 446. https://doi.org/10.2307/259187
Ellinger, A. E., Musgrove, C. (Casey) F., Ellinger, A. D., Bachrach, D. G., Elmadağ Baş, A. B., & Wang, Y.-L. (2013). Influences of organizational investments in social capital on service employee commitment and performance. Journal of Business Research, 66(8), 1124–1133. https://doi.org/https://doi.org/10.1016/j.jbusres.2012.03.008
Guo, M., Liu, S., Chu, F., Ye, L., & Zhang, Q. (2019). Supervisory and coworker support for safety: Buffers between job insecurity and safety performance of high-speed railway drivers in China. Safety Science, 117, 290–298. https://doi.org/https://doi.org/10.1016/j.ssci.2019.04.017
Hair, J.F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, Joe F, Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Han, S.-S., Moon, S. J., & Yun, E. K. (2009). Empowerment, job satisfaction, and organizational commitment: comparison of permanent and temporary nurses in Korea. Applied Nursing Research, 22(4), 15–20.
Hanaysha, J. (2016). Examining the effects of employee empowerment, teamwork, and employee training on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 298–306.
Haynes, C. E., Wall, T. D., Bolden, R. I., Stride, C., & Rick, J. E. (1999). Measures of perceived work characteristics for health services research: Test of a measurement model and normative data. British Journal of Health Psychology, 4(3), 257–275.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hotek, D. R. (2002). Skills for the 21st century supervisor: What factory personnel think. Performance Improvement Quarterly, 15(2), 61–83.
Igbaria, M., & Greenhaus, J. H. (1992). Determinants of MIS employees’ turnover intentions: A structural equation model. Communications of the ACM, 35(2), 34–49.
Janssen, O. (2004). The barrier effect of conflict with superiors in the relationship between employee empowerment and organizational commitment. Work & Stress, 18(1), 56–65.
Johnston, M. W., & Marshall, G. W. (2016). Sales force management (12th ed.). Routledge.
Kalkavan, S., & Katrinli, A. (2014). The effects of managerial coaching behaviors on the employees’ perception of job satisfaction, organisational commitment, and job performance: Case study on insurance industry in Turkey. Procedia-Social and Behavioral Sciences, 150, 1137–1147.
Kazlauskaite, R., Buciuniene, I., & Turauskas, L. (2006). Building employee commitment in the hospitality industry. Baltic Journal of Management.
Kokoroko, E., & Sanda, M. A. (2019). Effect of Workload on Job Stress of Ghanaian OPD Nurses: The Role of Coworker Support. Safety and Health at Work, 10(3), 341–346. https://doi.org/https://doi.org/10.1016/j.shaw.2019.04.002
Kwon, I. G., & Banks, D. W. (2004). Factors related to the organizational and professional commitment of internal auditors. Managerial Auditing Journal.
Laschinger, H. K. S., Finegan, J., & Shamian, J. (2002). The impact of workplace empowerment, organizational trust on staff nurses’ work satisfaction and organizational commitment. In Advances in health care management. Emerald Group Publishing Limited.
Maurer, I., & Ebers, M. (2006). Dynamics of social capital and their performance implications: Lessons from biotechnology start-ups. Administrative Science Quarterly, 51(2), 262–292.
McGill, M. E., & Slocum Jr, J. W. (1998). A little leadership, please? Organizational Dynamics, 26(3), 39–49.
Meyerson, G., & Dewettinck, B. (2012). Effect of empowerment on employees performance. Advanced Research in Economic and Management Sciences, 2(1), 40–46.
Miković, R., Petrović, D., Mihić, M., Obradović, V., & Todorović, M. (2020). The integration of social capital and knowledge management – The key challenge for international development and cooperation projects of nonprofit organizations. International Journal of Project Management, 38(8), 515–533. https://doi.org/https://doi.org/10.1016/j.ijproman.2020.07.006
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242–266.
Nguyễn Phúc Nguyên, Nguyễn Thị Như Hiếu, Nguyễn Thị Thúy Hằng, & Hoàng Anh Viện (2020). Nghiên cứu sự gắn kết của nhân viên đối với tổ chức: Trường hợp khách sạn 3 sao tại Đà Nẵng [Research on employee engagement: the case of 3-star hotels in Da Nang]. Journal of Economics and Development, 276(6), 93–102.
Norling, L. R., & Chopik, W. J. (2020). The association between coworker support and work-family interference: A test of work environment and burnout as mediators. Frontiers in Psychology, 11, 819.
Pelit, E., Öztürk, Y., & Arslantürk, Y. (2011). The effects of employee empowerment on employee job satisfaction: A study on hotels in Turkey. International Journal of Contemporary Hospitality Management.
Peng, J., Yang, X., & Huan, T.-C. (2022). The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research. International Journal of Hospitality Management, 101, 103113. https://doi.org/https://doi.org/10.1016/j.ijhm.2021.103113
Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 100(21), 134–138. https://doi.org/https://doi.org/10.1016/j.ejon.2015.09.003
Randall, D. M. (1990). The consequences of organizational commitment: Methodological investigation. Journal of Organizational Behavior, 11(5), 361–378.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shin, H., & Perdue, R. R. (2022). Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes. International Journal of Hospitality Management, 100, 103077. https://doi.org/https://doi.org/10.1016/j.ijhm.2021.103077
Subramony, M., Segers, J., Chadwick, C., & Shyamsunder, A. (2018). Leadership development practice bundles and organizational performance: The mediating role of human capital and social capital. Journal of Business Research, 83(C), 120–129. https://doi.org/https://doi.org/10.1016/j.jbusres.2017.09.044
Nguyễn Quyết Thắng, & Trần Thị Thu Thủy (2020). Các yếu tố ảnh hưởng đến sự gắn kết của người lao động với doanh nghiệp có vốn đầu tư nước ngoài (FDI) trên địa bàn tỉnh Bình Dương [Factors affecting the employee engagement at foreign invested firms in Binh Duong Province]. Industry and Trade Magazine, 27(11), 20–25.
Wallace, E., de Chernatony, L., & Buil, I. (2013). Building bank brands: How leadership behavior influences employee commitment. Journal of Business Research, 66(2), 165–171.
Webber, A. M. (1993). What’s so new about the new economy? Harvard Business Review, 71(1), 24–33.
Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling. Journal of Management, 27(5), 515–535.
Wood, S., & Menezes, L. de. (1998). High commitment management in the UK: Evidence from the workplace industrial relations survey, and employers’ manpower and skills practices survey. Human Relations, 51(4), 485–515.
Yang, T., Lei, R., Jin, X., Li, Y., Sun, Y., & Deng, J. (2019). Supervisor Support, Coworker Support and Presenteeism among Healthcare Workers in China: The Mediating Role of Distributive Justice. International Journal of Environmental Research and Public Health, 16(5), 817. https://doi.org/10.3390/ijerph16050817
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18.
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing Construct Validity in Organizational Research. Administrative Science Quarterly, 36(3), 421–458. https://doi.org/10.2307/2393203
Bartlett, C. A., & Ghoshal, S. (1997). The myth of the generic manager: new personal competencies for new management roles. California Management Review, 40(1), 92–116.
Berg, M. E., & Karlsen, J. T. (2012). An evaluation of management training and coaching. Journal of Workplace Learning, 24(3), 177–199.
Clutterbuck, D. (2009). Coaching and mentoring in support of management development. In The SAGE Handbook of Management Learning, Education and Development. Thousand Oaks, CA.
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Publishers.
Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95–S120.
Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: a meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199.
Cox, E., Bachkirova, T., & Clutterbuck, D. (2014). Theoretical Traditions and Coaching Genres: Mapping the Territory. Advances in Developing Human Resources, 16, 139–160. https://doi.org/10.1177/1523422313520194
Dess, G., & Shaw, J. (2001). Voluntary Turnover, Social Capital, and Organizational Performance. The Academy of Management Review, 26, 446. https://doi.org/10.2307/259187
Ellinger, A. E., Musgrove, C. (Casey) F., Ellinger, A. D., Bachrach, D. G., Elmadağ Baş, A. B., & Wang, Y.-L. (2013). Influences of organizational investments in social capital on service employee commitment and performance. Journal of Business Research, 66(8), 1124–1133. https://doi.org/https://doi.org/10.1016/j.jbusres.2012.03.008
Guo, M., Liu, S., Chu, F., Ye, L., & Zhang, Q. (2019). Supervisory and coworker support for safety: Buffers between job insecurity and safety performance of high-speed railway drivers in China. Safety Science, 117, 290–298. https://doi.org/https://doi.org/10.1016/j.ssci.2019.04.017
Hair, J.F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, Joe F, Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Han, S.-S., Moon, S. J., & Yun, E. K. (2009). Empowerment, job satisfaction, and organizational commitment: comparison of permanent and temporary nurses in Korea. Applied Nursing Research, 22(4), 15–20.
Hanaysha, J. (2016). Examining the effects of employee empowerment, teamwork, and employee training on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 298–306.
Haynes, C. E., Wall, T. D., Bolden, R. I., Stride, C., & Rick, J. E. (1999). Measures of perceived work characteristics for health services research: Test of a measurement model and normative data. British Journal of Health Psychology, 4(3), 257–275.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hotek, D. R. (2002). Skills for the 21st century supervisor: What factory personnel think. Performance Improvement Quarterly, 15(2), 61–83.
Igbaria, M., & Greenhaus, J. H. (1992). Determinants of MIS employees’ turnover intentions: A structural equation model. Communications of the ACM, 35(2), 34–49.
Janssen, O. (2004). The barrier effect of conflict with superiors in the relationship between employee empowerment and organizational commitment. Work & Stress, 18(1), 56–65.
Johnston, M. W., & Marshall, G. W. (2016). Sales force management (12th ed.). Routledge.
Kalkavan, S., & Katrinli, A. (2014). The effects of managerial coaching behaviors on the employees’ perception of job satisfaction, organisational commitment, and job performance: Case study on insurance industry in Turkey. Procedia-Social and Behavioral Sciences, 150, 1137–1147.
Kazlauskaite, R., Buciuniene, I., & Turauskas, L. (2006). Building employee commitment in the hospitality industry. Baltic Journal of Management.
Kokoroko, E., & Sanda, M. A. (2019). Effect of Workload on Job Stress of Ghanaian OPD Nurses: The Role of Coworker Support. Safety and Health at Work, 10(3), 341–346. https://doi.org/https://doi.org/10.1016/j.shaw.2019.04.002
Kwon, I. G., & Banks, D. W. (2004). Factors related to the organizational and professional commitment of internal auditors. Managerial Auditing Journal.
Laschinger, H. K. S., Finegan, J., & Shamian, J. (2002). The impact of workplace empowerment, organizational trust on staff nurses’ work satisfaction and organizational commitment. In Advances in health care management. Emerald Group Publishing Limited.
Maurer, I., & Ebers, M. (2006). Dynamics of social capital and their performance implications: Lessons from biotechnology start-ups. Administrative Science Quarterly, 51(2), 262–292.
McGill, M. E., & Slocum Jr, J. W. (1998). A little leadership, please? Organizational Dynamics, 26(3), 39–49.
Meyerson, G., & Dewettinck, B. (2012). Effect of empowerment on employees performance. Advanced Research in Economic and Management Sciences, 2(1), 40–46.
Miković, R., Petrović, D., Mihić, M., Obradović, V., & Todorović, M. (2020). The integration of social capital and knowledge management – The key challenge for international development and cooperation projects of nonprofit organizations. International Journal of Project Management, 38(8), 515–533. https://doi.org/https://doi.org/10.1016/j.ijproman.2020.07.006
Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242–266.
Nguyễn Phúc Nguyên, Nguyễn Thị Như Hiếu, Nguyễn Thị Thúy Hằng, & Hoàng Anh Viện (2020). Nghiên cứu sự gắn kết của nhân viên đối với tổ chức: Trường hợp khách sạn 3 sao tại Đà Nẵng [Research on employee engagement: the case of 3-star hotels in Da Nang]. Journal of Economics and Development, 276(6), 93–102.
Norling, L. R., & Chopik, W. J. (2020). The association between coworker support and work-family interference: A test of work environment and burnout as mediators. Frontiers in Psychology, 11, 819.
Pelit, E., Öztürk, Y., & Arslantürk, Y. (2011). The effects of employee empowerment on employee job satisfaction: A study on hotels in Turkey. International Journal of Contemporary Hospitality Management.
Peng, J., Yang, X., & Huan, T.-C. (2022). The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research. International Journal of Hospitality Management, 101, 103113. https://doi.org/https://doi.org/10.1016/j.ijhm.2021.103113
Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 100(21), 134–138. https://doi.org/https://doi.org/10.1016/j.ejon.2015.09.003
Randall, D. M. (1990). The consequences of organizational commitment: Methodological investigation. Journal of Organizational Behavior, 11(5), 361–378.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shin, H., & Perdue, R. R. (2022). Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes. International Journal of Hospitality Management, 100, 103077. https://doi.org/https://doi.org/10.1016/j.ijhm.2021.103077
Subramony, M., Segers, J., Chadwick, C., & Shyamsunder, A. (2018). Leadership development practice bundles and organizational performance: The mediating role of human capital and social capital. Journal of Business Research, 83(C), 120–129. https://doi.org/https://doi.org/10.1016/j.jbusres.2017.09.044
Nguyễn Quyết Thắng, & Trần Thị Thu Thủy (2020). Các yếu tố ảnh hưởng đến sự gắn kết của người lao động với doanh nghiệp có vốn đầu tư nước ngoài (FDI) trên địa bàn tỉnh Bình Dương [Factors affecting the employee engagement at foreign invested firms in Binh Duong Province]. Industry and Trade Magazine, 27(11), 20–25.
Wallace, E., de Chernatony, L., & Buil, I. (2013). Building bank brands: How leadership behavior influences employee commitment. Journal of Business Research, 66(2), 165–171.
Webber, A. M. (1993). What’s so new about the new economy? Harvard Business Review, 71(1), 24–33.
Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling. Journal of Management, 27(5), 515–535.
Wood, S., & Menezes, L. de. (1998). High commitment management in the UK: Evidence from the workplace industrial relations survey, and employers’ manpower and skills practices survey. Human Relations, 51(4), 485–515.
Yang, T., Lei, R., Jin, X., Li, Y., Sun, Y., & Deng, J. (2019). Supervisor Support, Coworker Support and Presenteeism among Healthcare Workers in China: The Mediating Role of Distributive Justice. International Journal of Environmental Research and Public Health, 16(5), 817. https://doi.org/10.3390/ijerph16050817
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