Vai trò của trí tuệ cảm xúc trong việc thúc đẩy hiệu quả làm việc nhóm: Nghiên cứu thực tiễn các ngân hàng thương mại tại Thành phố Hồ Chí Minh
Nội dung chính của bài viết
Tóm tắt
Trí tuệ cảm xúc được đánh giá có ảnh hưởng đáng kể đến việc kiểm soát các xung đột nhiệm vụ và làm gia tăng hiệu quả làm việc nhóm. Nghiên cứu này nhằm kiểm tra mối quan hệ giữa 3 thành tố trên bằng cách sử dụng kỹ thuật phân tích PLS-SEM với mẫu 268 nhân viên tại các ngân hàng thương mại trên địa bàn TPHCM. Kết quả cho thấy, trí tuệ cảm xúc giúp làm giảm các xung đột nhiệm vụ và gia tăng hiệu suất làm việc cũng như tính đổi mới của nhóm. Bên cạnh đó, xung đột nhiệm vụ cho thấy, xu hướng tác động xấu đến hiệu quả làm việc nhóm. Bài nghiên cứu gợi ý cho các nhà quản lý nhân sự tại các ngân hàng thương mại cần quan tâm đến việc bồi dưỡng trí tuệ cảm xúc cho các nhân viên và kiểm soát các xung đột nhiệm vụ trong tổ chức.
Chi tiết bài viết
Từ khóa
Hiệu quả làm việc nhóm, hiệu quả làm việc nhóm, trí tuệ cảm xúc, xung đột nhiệm vụ
Tài liệu tham khảo
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411.
Anderson, N. R., & West, M. A. (1998). Measuring climate for work group innovation: development and validation of the team climate inventory. Journal of Organizational Behavior, 19(3), 235-258.
Ashkanasy, N. M., & Dorris, A. D. (2017). Emotions in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 4, 67-90.
Ayoko, O. B., Callan, V. J., & Härtel, C. E. (2008). The influence of team emotional intelligence climate on conflict and team members' reactions to conflict. Small Group Research, 39(2), 121-149.
Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of team creativity: An examination of team emotional intelligence, team trust and collaborative culture. Creativity and Innovation Management, 19(4), 332-345.
Carnevale, P. J., & Probst, T. M. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74(5), 1300–1309.
Chan, J. T., & Mallett, C. J. (2011). The value of emotional intelligence for high performance coaching. International Journal of Sports Science & Coaching, 6(3), 315-328.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Choi, H. M., Mohammad, A. A., & Kim, W. G. (2019). Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management, 82, 199-208.
Clarke, N. (2010). Emotional intelligence and its relationship to transformational leadership and key project manager competences. Project Management Journal, 41(2), 5-20.
De Dreu, C. K. (2006). When too little or too much hurts: Evidence for a curvilinear relationship between task conflict and innovation in teams. Journal of Management, 32(1), 83-107.
De Dreu, C. K., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741–749.
De Wit, F. R., Greer, L. L., & Jehn, K. A. (2012). The paradox of intragroup conflict: A meta-analysis. Journal of Applied Psychology, 97(2), 360–390.
Desivilya, H. S., Somech, A., & Lidgoster, H. (2010). Innovation and conflict management in work teams: The effects of team identification and task and relationship conflict. Negotiation and Conflict Management Research, 3(1), 28-48.
Diamantopoulos, A., Riefler, P., & Roth, K. P. (2008). Advancing formative measurement models. Journal of business research, 61(12), 1203-1218.
Finley, D. C. (2008). 5 Ways to Increase Your Emotional Intelligence. Journal of Financial Planning, 20.
George, J. M. (2002). Affect regulation in groups and teams. Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior, 183-217.
Ghuman, U. (2016). An empirical examination of group emotional intelligence in public sector workgroups. Team Performance Management, 22(1), 51-74.
Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.
Greenidge, D., Devonish, D., & Alleyne, P. (2014). The relationship between ability-based emotional intelligence and contextual performance and counterproductive work behaviors: A test of the mediating effects of job satisfaction. Human Performance, 27(3), 225-242.
Hackman, J. R. (1987). The design of work teams. In Handbook of Organizational Behavior, ed. JW Lorsch.
Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Sage Publications.
Henseler, J., & Fassott, G. (2010). Testing Moderating Effects in PLS Path Models: An Illustration of Available Procedures. Springer Handbooks of Computational Statistics Series, II, 713-735.
Jamshed, S., Abu Bakar, R., & Nazri, M. (2018). Emotionally intelligent teams: Can emotional intelligence enhance performance. Kuwait Chapter of the Arabian Journal of Business and Management Review, 7(1), 23-33.
Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3), 530-557.
Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior, 25, 187-242.
Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44(2), 238-251.
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi‐level examination. Journal of Organizational Behavior, 34(5), 714–734.
Jordan, P. J., & Troth, A. C. (2004). Managing emotions during team problem solving: Emotional intelligence and conflict resolution. Human Performance, 17(2), 195-218.
Khalid, J., Khaleel, M., Ali, A. J., & Islam, M. S. (2018). Multiple dimensions of emotional intelligence and their impacts on organizational commitment and job performance. International Journal of Ethics and Systems, 34(2), 221-232
Khosravi, P., Rezvani, A., & Ashkanasy, N. M. (2020). Emotional intelligence: A preventive strategy to manage destructive influence of conflict in large scale projects. International Journal of Project Management, 38(1), 36-46.
Kopp, A., & Jekauc, D. (2018). The influence of emotional intelligence on performance in competitive sports: a meta-analytical investigation. Sports, 6(4), 175.
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving emotional intelligence: A systematic review of existing work and future challenges. Emotion Review, 11(2), 151-165.
Lee, C., & Wong, C. S. (2019). The effect of team emotional intelligence on team process and effectiveness. Journal of Management & Organization, 25(6), 844-859.
Lindsjørn, Y., Sjøberg, D.I., Dingsøyr, T., Bergersen, G.R. and Dybå, T. (2016). Teamwork quality and project success in software development: a survey of agile development teams. Journal of Systems and Software, 122(6), 274-286.
Liu, X. Y., & Liu, J. (2013). Effects of team leader emotional intelligence and team emotional climate on team member job satisfaction. Nankai Business Review International, 4(3), 180-198.
Maqbool, R., Sudong, Y., Manzoor, N., & Rashid, Y. (2017). The impact of emotional intelligence, project managers’ competencies, and transformational leadership on project success: An empirical perspective. Project Management Journal, 48(3), 58-75.
Martí-Vilar, M., Serrano-Pastor, L., & Sala, F. G. (2019). Emotional, cultural and cognitive variables of prosocial behaviour. Current Psychology, 38(4), 912-919.
Mauersberger, H., Hess, U., & Hoppe, A. (2020). Measuring task conflicts as they occur: a real-time assessment of task conflicts and their immediate affective, cognitive and social consequences. Journal of Business and Psychology, 35(6), 813-830.
Mayer, J. D., Salovey, P., & Caruso, D. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence (pp. 396–420). Cambridge University Press.
Medina, F. J., Munduate, L., Dorado, M. A., Martínez, I., & Guerra, J. M. (2005). Types of intragroup conflict and affective reactions. Journal of managerial psychology.
Navas, M. S., & Vijayakumar, M. (2018). Emotional intelligence: A review of emotional intelligence effect on organizational commitment, job satisfaction and job stress. International Journal of Advance Scientific Research & Development, 5(6), 1-7.
Neck, C. P., & Manz, C. C. (2010). Mastering self-leadership: Empowering yourself for personal excellence. Pearson.
Parke, M. R., Seo, M. G., & Sherf, E. N. (2015). Regulating and facilitating: the role of emotional intelligence in maintaining and using positive affect for creativity. Journal of Applied Psychology, 100(3), 917.
Pitafi, A. H., Liu, H., & Cai, Z. (2018). Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media. Telematics and Informatics, 35(8), 2157-2172.
Pooya, A., Barfoei, H. R., Kargozar, N., & Maleki, F. (2013). Relationship between emotional intelligence and conflict management strategies. Research Journal of Recent Sciences, 2(7), 37-42.
Puck, J., & Pregernig, U. (2014). The effect of task conflict and cooperation on performance of teams: Are the results similar for different task types?. European Management Journal, 32(6), 870-878.
Rezvani, A., Barrett, R., & Khosravi, P. (2019). Investigating the relationships among team emotional intelligence, trust, conflict and team performance. Team Performance Management: An International Journal, 25(1), 120-137.
Schlaerth, A., Ensari, N., & Christian, J. (2013). A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management. Group Processes & Intergroup Relations, 16(1), 126-136.
Shih, H. A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International journal of conflict management, 21(2), 147-168
Stephens, J.P. and Carmeli, A. (2016). The positive effect of expressing negative emotions on knowledge creation capability and performance of project teams. International Journal of Project Management, 34(5), 862-873.
Suliman, A. M., & Al‐Shaikh, F. N. (2007). Emotional intelligence at work: Links to conflict and innovation. Employee Relations, 29(2), 208-220.
Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243–274.
Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450-478.
Anderson, N. R., & West, M. A. (1998). Measuring climate for work group innovation: development and validation of the team climate inventory. Journal of Organizational Behavior, 19(3), 235-258.
Ashkanasy, N. M., & Dorris, A. D. (2017). Emotions in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 4, 67-90.
Ayoko, O. B., Callan, V. J., & Härtel, C. E. (2008). The influence of team emotional intelligence climate on conflict and team members' reactions to conflict. Small Group Research, 39(2), 121-149.
Barczak, G., Lassk, F., & Mulki, J. (2010). Antecedents of team creativity: An examination of team emotional intelligence, team trust and collaborative culture. Creativity and Innovation Management, 19(4), 332-345.
Carnevale, P. J., & Probst, T. M. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74(5), 1300–1309.
Chan, J. T., & Mallett, C. J. (2011). The value of emotional intelligence for high performance coaching. International Journal of Sports Science & Coaching, 6(3), 315-328.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Choi, H. M., Mohammad, A. A., & Kim, W. G. (2019). Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management, 82, 199-208.
Clarke, N. (2010). Emotional intelligence and its relationship to transformational leadership and key project manager competences. Project Management Journal, 41(2), 5-20.
De Dreu, C. K. (2006). When too little or too much hurts: Evidence for a curvilinear relationship between task conflict and innovation in teams. Journal of Management, 32(1), 83-107.
De Dreu, C. K., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741–749.
De Wit, F. R., Greer, L. L., & Jehn, K. A. (2012). The paradox of intragroup conflict: A meta-analysis. Journal of Applied Psychology, 97(2), 360–390.
Desivilya, H. S., Somech, A., & Lidgoster, H. (2010). Innovation and conflict management in work teams: The effects of team identification and task and relationship conflict. Negotiation and Conflict Management Research, 3(1), 28-48.
Diamantopoulos, A., Riefler, P., & Roth, K. P. (2008). Advancing formative measurement models. Journal of business research, 61(12), 1203-1218.
Finley, D. C. (2008). 5 Ways to Increase Your Emotional Intelligence. Journal of Financial Planning, 20.
George, J. M. (2002). Affect regulation in groups and teams. Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior, 183-217.
Ghuman, U. (2016). An empirical examination of group emotional intelligence in public sector workgroups. Team Performance Management, 22(1), 51-74.
Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.
Greenidge, D., Devonish, D., & Alleyne, P. (2014). The relationship between ability-based emotional intelligence and contextual performance and counterproductive work behaviors: A test of the mediating effects of job satisfaction. Human Performance, 27(3), 225-242.
Hackman, J. R. (1987). The design of work teams. In Handbook of Organizational Behavior, ed. JW Lorsch.
Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Sage Publications.
Henseler, J., & Fassott, G. (2010). Testing Moderating Effects in PLS Path Models: An Illustration of Available Procedures. Springer Handbooks of Computational Statistics Series, II, 713-735.
Jamshed, S., Abu Bakar, R., & Nazri, M. (2018). Emotionally intelligent teams: Can emotional intelligence enhance performance. Kuwait Chapter of the Arabian Journal of Business and Management Review, 7(1), 23-33.
Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3), 530-557.
Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior, 25, 187-242.
Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44(2), 238-251.
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi‐level examination. Journal of Organizational Behavior, 34(5), 714–734.
Jordan, P. J., & Troth, A. C. (2004). Managing emotions during team problem solving: Emotional intelligence and conflict resolution. Human Performance, 17(2), 195-218.
Khalid, J., Khaleel, M., Ali, A. J., & Islam, M. S. (2018). Multiple dimensions of emotional intelligence and their impacts on organizational commitment and job performance. International Journal of Ethics and Systems, 34(2), 221-232
Khosravi, P., Rezvani, A., & Ashkanasy, N. M. (2020). Emotional intelligence: A preventive strategy to manage destructive influence of conflict in large scale projects. International Journal of Project Management, 38(1), 36-46.
Kopp, A., & Jekauc, D. (2018). The influence of emotional intelligence on performance in competitive sports: a meta-analytical investigation. Sports, 6(4), 175.
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving emotional intelligence: A systematic review of existing work and future challenges. Emotion Review, 11(2), 151-165.
Lee, C., & Wong, C. S. (2019). The effect of team emotional intelligence on team process and effectiveness. Journal of Management & Organization, 25(6), 844-859.
Lindsjørn, Y., Sjøberg, D.I., Dingsøyr, T., Bergersen, G.R. and Dybå, T. (2016). Teamwork quality and project success in software development: a survey of agile development teams. Journal of Systems and Software, 122(6), 274-286.
Liu, X. Y., & Liu, J. (2013). Effects of team leader emotional intelligence and team emotional climate on team member job satisfaction. Nankai Business Review International, 4(3), 180-198.
Maqbool, R., Sudong, Y., Manzoor, N., & Rashid, Y. (2017). The impact of emotional intelligence, project managers’ competencies, and transformational leadership on project success: An empirical perspective. Project Management Journal, 48(3), 58-75.
Martí-Vilar, M., Serrano-Pastor, L., & Sala, F. G. (2019). Emotional, cultural and cognitive variables of prosocial behaviour. Current Psychology, 38(4), 912-919.
Mauersberger, H., Hess, U., & Hoppe, A. (2020). Measuring task conflicts as they occur: a real-time assessment of task conflicts and their immediate affective, cognitive and social consequences. Journal of Business and Psychology, 35(6), 813-830.
Mayer, J. D., Salovey, P., & Caruso, D. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence (pp. 396–420). Cambridge University Press.
Medina, F. J., Munduate, L., Dorado, M. A., Martínez, I., & Guerra, J. M. (2005). Types of intragroup conflict and affective reactions. Journal of managerial psychology.
Navas, M. S., & Vijayakumar, M. (2018). Emotional intelligence: A review of emotional intelligence effect on organizational commitment, job satisfaction and job stress. International Journal of Advance Scientific Research & Development, 5(6), 1-7.
Neck, C. P., & Manz, C. C. (2010). Mastering self-leadership: Empowering yourself for personal excellence. Pearson.
Parke, M. R., Seo, M. G., & Sherf, E. N. (2015). Regulating and facilitating: the role of emotional intelligence in maintaining and using positive affect for creativity. Journal of Applied Psychology, 100(3), 917.
Pitafi, A. H., Liu, H., & Cai, Z. (2018). Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media. Telematics and Informatics, 35(8), 2157-2172.
Pooya, A., Barfoei, H. R., Kargozar, N., & Maleki, F. (2013). Relationship between emotional intelligence and conflict management strategies. Research Journal of Recent Sciences, 2(7), 37-42.
Puck, J., & Pregernig, U. (2014). The effect of task conflict and cooperation on performance of teams: Are the results similar for different task types?. European Management Journal, 32(6), 870-878.
Rezvani, A., Barrett, R., & Khosravi, P. (2019). Investigating the relationships among team emotional intelligence, trust, conflict and team performance. Team Performance Management: An International Journal, 25(1), 120-137.
Schlaerth, A., Ensari, N., & Christian, J. (2013). A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management. Group Processes & Intergroup Relations, 16(1), 126-136.
Shih, H. A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International journal of conflict management, 21(2), 147-168
Stephens, J.P. and Carmeli, A. (2016). The positive effect of expressing negative emotions on knowledge creation capability and performance of project teams. International Journal of Project Management, 34(5), 862-873.
Suliman, A. M., & Al‐Shaikh, F. N. (2007). Emotional intelligence at work: Links to conflict and innovation. Employee Relations, 29(2), 208-220.
Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243–274.
Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450-478.