Tacit knowledge sharing and individual work performance in the Viet Nam aviation industry
Nội dung chính của bài viết
Tóm tắt
This study aims to develop a theoretical model and verify the relationship between tacit knowledge sharing and individual performance in the aviation industry with the motivating role of personal motivation and social contextual factors. The individual motivators are social status, reciprocity, while social capital is a social contextual factor. The research hypotheses are verified by a structural equation modeling (SEM) based on survey data from 369 respondents who are flight attendants working in aviation companies in Ho Chi Minh City. The findings revealed that all factors such as social status, reciprocity, and social capital have positively impacted tacit knowledge sharing. In addition, tacit knowledge sharing and social capital are found to enhance individual work performance. This paper offers some implications for managers in the airlines to stimulate tacit knowledge sharing and enhance employees’ performance
Chi tiết bài viết
Từ khóa
Aviation, Performance, Personal motivation, Social capital, Tacit knowledge sharing
Tài liệu tham khảo
Afsar, B., Safdar, U., Dost, M., & Ali, Z. (2017). Flight attendant's knowledge sharing, innovative work behaviour, and new service development. International Journal of Work Innovation, 2(2-3), 193-215.
Anderson, J. C., & Gerbing, D. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Becker, T. E., Billings, R. S., Eveleth, D. M., & Gilbert, N. L. (1996). Foci and bases of employee commitment: Implications for job performance. Academy of management journal, 39(2), 464-482.
Blau, P. M. (1964). Exchange and power in social life. Wiley.
Bollen, K. A. (1989). Structural Equations with Latent Variables. John Wiley & Sons.
Brislin, R. W. (1970). Back-Translation for Cross-Cultural Research. Journal of Cross-Cultural Psychology, 1(3), 185-216. https://doi.org/10.1177/135910457000100301
Burt, R. S. (1992). Structural holes. Harvard University Press.
Byrne, B. M. (2016). Structural Equations Modeling with Amos: Basic Concepts, Applications, and Programming (Third ed.). Taylor & Francis.
Chang, H. H., & Chuang, S.-S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information and Management, 48(1), 9-18.
Coleman, J. S. (1990). Foundations of Social Theory. Belknap Press.
Cook, K. S., Cheshire, C., Rice, E. R., & Nakagawa, S. (2013). Social exchange theory. Handbook of social psychology, 61-88.
Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.2307/3151312
Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management, 23(6), 1105-1135. https://doi.org/10.1108/JKM-03-2018-0190
Goffin, K., & Koners, U. (2011). Tacit knowledge, lessons learnt, and new product development. Journal of Product Innovation Management, 28(2), 300-318.
Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivariate data analysis. UK: Pearson Education Limited.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y.-G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366.
Homans, G. C. (1961). Social behavior: Its elementary forms. Harcourt, Brace & World.
Hung, S.-Y., Durcikova, A., Lai, H.-M., & Lin, W.-M. (2011). The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior. International journal of human-computer studies, 69(6), 415-427.
Jiang, G., & Xu, Y. (2020). Tacit knowledge sharing in IT R&D teams: nonlinear evolutionary theoretical perspective. Information and Management, 57(4), 103211.
Kankanhalli, A., Tan, B. C. Y., & Wei, K.-K. (2005). Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation. MIS quarterly, 29(1), 113-143. https://doi.org/10.2307/25148670
Manaf, H. A., Armstrong, S. J., Lawton, A., & Harvey, W. S. (2018). Managerial tacit knowledge, individual performance, and the moderating role of employee personality. International Journal of Public Administration, 41(15), 1258-1270.
Mohajan, H. (2016). Sharing of Tacit Knowledge in Organizations: A Review. American Journal of Computer Science and Engineering, 3(2), 6-19.
Mohammed, N., & Kamalanabhan, T. J. (2020). Tacit knowledge seeking from teammates: unravelling the role of social capital. International Journal of Organizational Analysis, 28(3), 765-790. https://doi.org/10.1108/IJOA-07-2019-1845
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
O'Reilly, C., & Chatman, J. A. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71, 492-499.
Pham, H. H. (2020). Development of a Competitive Air-Transport Market in Vietnam: Issues and Experience for Countries in Transition. Vietnamese Journal of Legal Sciences, 2(1), 45-57.
Reychav, I., & Weisberg, J. (2009). Good for workers, good for companies: How knowledge sharing benefits individual employees. Knowledge and Process Management, 16(4), 186-197.
Seibert, S. E., Kraimer, M. L., & Liden, R. C. (2001). A Social Capital Theory of Career Success. Academy of Management Journal, 44(2), 219-237. https://doi.org/10.5465/3069452
Terry Kim, T., Lee, G., Paek, S., & Lee, S. (2013). Social capital, knowledge sharing and organizational performance. International Journal of Contemporary Hospitality Management, 25(5), 683-704. https://doi.org/10.1108/IJCHM-Jan-2012-0010
Wasko, M. M., & Faraj, S. (2005). Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice. MIS Quarterly, 29(1), 35-57.
Youndt, M. A., Subramaniam, M., & Snell, S. A. (2004). Intellectual capital profiles: An examination of investments and returns. Journal of Management Studies, 41(2), 335-361.
Zaqout, F., & Abbas, M. (2012). Towards a model for understanding the influence of the factors that stimulate university students' engagement and performance in knowledge sharing. Library Review, 61(5), 345-361. https://doi.org/10.1108/00242531211280478
Zhao, L., & Detlor, B. (2021). Towards a contingency model of knowledge sharing: interaction between social capital and social exchange theories. Knowledge Management Research and Practice. https://doi.org/10.1080/14778238.2020.1866444
Zou, X., & Ingram, P. (2013). Bonds and boundaries: Network structure, organizational boundaries, and job performance. Organizational Behavior and Human Decision Processes, 120(1), 98-109. https://doi.org/10.1016/j.obhdp.2012.09.002
Anderson, J. C., & Gerbing, D. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Becker, T. E., Billings, R. S., Eveleth, D. M., & Gilbert, N. L. (1996). Foci and bases of employee commitment: Implications for job performance. Academy of management journal, 39(2), 464-482.
Blau, P. M. (1964). Exchange and power in social life. Wiley.
Bollen, K. A. (1989). Structural Equations with Latent Variables. John Wiley & Sons.
Brislin, R. W. (1970). Back-Translation for Cross-Cultural Research. Journal of Cross-Cultural Psychology, 1(3), 185-216. https://doi.org/10.1177/135910457000100301
Burt, R. S. (1992). Structural holes. Harvard University Press.
Byrne, B. M. (2016). Structural Equations Modeling with Amos: Basic Concepts, Applications, and Programming (Third ed.). Taylor & Francis.
Chang, H. H., & Chuang, S.-S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information and Management, 48(1), 9-18.
Coleman, J. S. (1990). Foundations of Social Theory. Belknap Press.
Cook, K. S., Cheshire, C., Rice, E. R., & Nakagawa, S. (2013). Social exchange theory. Handbook of social psychology, 61-88.
Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.2307/3151312
Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management, 23(6), 1105-1135. https://doi.org/10.1108/JKM-03-2018-0190
Goffin, K., & Koners, U. (2011). Tacit knowledge, lessons learnt, and new product development. Journal of Product Innovation Management, 28(2), 300-318.
Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivariate data analysis. UK: Pearson Education Limited.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y.-G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366.
Homans, G. C. (1961). Social behavior: Its elementary forms. Harcourt, Brace & World.
Hung, S.-Y., Durcikova, A., Lai, H.-M., & Lin, W.-M. (2011). The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior. International journal of human-computer studies, 69(6), 415-427.
Jiang, G., & Xu, Y. (2020). Tacit knowledge sharing in IT R&D teams: nonlinear evolutionary theoretical perspective. Information and Management, 57(4), 103211.
Kankanhalli, A., Tan, B. C. Y., & Wei, K.-K. (2005). Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation. MIS quarterly, 29(1), 113-143. https://doi.org/10.2307/25148670
Manaf, H. A., Armstrong, S. J., Lawton, A., & Harvey, W. S. (2018). Managerial tacit knowledge, individual performance, and the moderating role of employee personality. International Journal of Public Administration, 41(15), 1258-1270.
Mohajan, H. (2016). Sharing of Tacit Knowledge in Organizations: A Review. American Journal of Computer Science and Engineering, 3(2), 6-19.
Mohammed, N., & Kamalanabhan, T. J. (2020). Tacit knowledge seeking from teammates: unravelling the role of social capital. International Journal of Organizational Analysis, 28(3), 765-790. https://doi.org/10.1108/IJOA-07-2019-1845
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
O'Reilly, C., & Chatman, J. A. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71, 492-499.
Pham, H. H. (2020). Development of a Competitive Air-Transport Market in Vietnam: Issues and Experience for Countries in Transition. Vietnamese Journal of Legal Sciences, 2(1), 45-57.
Reychav, I., & Weisberg, J. (2009). Good for workers, good for companies: How knowledge sharing benefits individual employees. Knowledge and Process Management, 16(4), 186-197.
Seibert, S. E., Kraimer, M. L., & Liden, R. C. (2001). A Social Capital Theory of Career Success. Academy of Management Journal, 44(2), 219-237. https://doi.org/10.5465/3069452
Terry Kim, T., Lee, G., Paek, S., & Lee, S. (2013). Social capital, knowledge sharing and organizational performance. International Journal of Contemporary Hospitality Management, 25(5), 683-704. https://doi.org/10.1108/IJCHM-Jan-2012-0010
Wasko, M. M., & Faraj, S. (2005). Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice. MIS Quarterly, 29(1), 35-57.
Youndt, M. A., Subramaniam, M., & Snell, S. A. (2004). Intellectual capital profiles: An examination of investments and returns. Journal of Management Studies, 41(2), 335-361.
Zaqout, F., & Abbas, M. (2012). Towards a model for understanding the influence of the factors that stimulate university students' engagement and performance in knowledge sharing. Library Review, 61(5), 345-361. https://doi.org/10.1108/00242531211280478
Zhao, L., & Detlor, B. (2021). Towards a contingency model of knowledge sharing: interaction between social capital and social exchange theories. Knowledge Management Research and Practice. https://doi.org/10.1080/14778238.2020.1866444
Zou, X., & Ingram, P. (2013). Bonds and boundaries: Network structure, organizational boundaries, and job performance. Organizational Behavior and Human Decision Processes, 120(1), 98-109. https://doi.org/10.1016/j.obhdp.2012.09.002