Tấn Nguyên H, Thị Tuyết Lan N. Using the structural equation modelling to determine the antecedents of customer satisfaction in commercial banks in Quang Nam province of Vietnam. JFM [Internet]. 2021Apr.23 [cited 2024May19];58(4):40 - 53. Available from: https://jfm.ufm.edu.vn/index.php/jfm/article/view/79